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Apple iPhone Data Recovery- no touch display not working

7 August 20243 minute read

Apple iPhone data recovery case

This iPhone seemed to work normally but you could not type in the passcode, the touch input was not working.

  • A customer came to us with an iPhone that was damaged due to humidy / water damage after a holiday to Miami.
  • The iPhone appeared to work normally but it could not be unlocked, the passcode could not be input.
  • Often you can replace the screen/display and fix this problem, but in this case there was actually 2 problems causing this issue, the screen and also damage to the logic board due to humidy damage which caused this fault.
  • After replacing the screen AND repairs to the damaged components on the logic board,  we were able to make an iTunes backup as well as a full backup of all the photos and WhatsApp messages, which in this case our customer said was the most important data.
  • Our customer then purchased a new iPhone and restored the iTunes backup we provided to the new phone.
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