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What Our Clients Say
Daniel Tran had a failed Western Digital WD20SDRW-11VUUS0 2TB USB external hard drive that was dropped while connected to a laptop, it was making a clicking sound. He wanted all his photos recovered.
Richard Lim had a failed Seagate ST2000LM007 2TB 2.5″ SATA hard drive that was making a clicking sound, it had failed heads and a firmware problem. He was looking to get his photos and videos recovered.
Christopher Weir had a damaged MACBOOK PRO (13-INCH, 2019 [A2159] ) with a dead logic board. It would not power up or charge, and could not be repaired. He came to us to get his desktop, documents and downloads folder recovered.
Phil Dobe had a damaged Western Digital WD7500KMVW-11ZSMS1 750GB USB 2.5″ hard drive, It was not powering up or spinning. He wanted all his work files and photos saved.
We are experts at Hard drive data recovery
If you lost important from a Seagate, WD, Toshiba or any brand of hard disk drive?
You’re in the right place!
We specialise in professional HDD data recovery services to retrieve lost data from damaged or malfunctioning hard drives. Whether you require hard drive repair or data restoration from a failing disk, our skilled technicians use professional tools to achieve the highest success rates. Our services cover all types of hard disk drives, including those needing hard disc repair due to physical damage, logical errors, or corruption. After a disk is repaired, it is not stable or reliable to use; for that reason, all data will be copied to a brand new disk to return the files to you.
Watch this quick video explaining our simple process
Are you experiencing any of these hard disk drive problems? We can help you!
All brands and types of hard drives including USB, USB-C, SATA, IDE, SAS, SCSI & Firewire interface drives and
All Brands including: Seagate, Western Digital, WD, Toshiba, Maxtor, LaCie, HGST, Hitachi, Samsung, IBM + all others.
File Systems we specialise in
How much does HDD data recovery cost ?
Our prices range from $375 to $4000 for our Economy Service, our faster Priority, and Emergency Service options are more expensive to get your data back faster.
The cost will depend on the type of problem your hard drive has, how quickly you need the data back.
Only after we test it in our lab can we determine what the problem is for certain. Once we know, we will give you a written quote before we start work. We will offer you the cheapest solution to help get all of your files back in a safe, professional way with a good result.
Click on Start your data recovery today! Complete the form then deliver your hard drive to us, we’ll test it and give you the lowest price we can that will allow us to get your data back in the safest way possible, with the highest chance of success.
- Basic backup service
- File system corruption
- Corrupted partition
- Deleted or re-formatted files
Note: Deleted or reformatted data recovery on SSDs is a specialist procedure priced separately - see our SSD data recovery page for details.
- Lost WD My Book bridge board
- Corrupt BitLocker partition
- ATA security locked drive
- Damaged printed circuit board (PCB)
- Firmware corruption
- System area damage
- Bad sectors/read errors
- Broken USB port/SATA port
- Liquid & fire damaged PCB
- Damaged heads (clicking/ticking)
- Damaged motor (buzzing)
- Stiction (heads stuck on platters with some damage to platters)
- Fire & liquid damage
- Special case lab for research projects of any kind.
Important note - high-capacity hard drives (8TB and above)
If your hard drive is 8TB or larger, it is likely to use sealed helium-filled technology internally. These drives contain more platters and read/write heads than standard drives, require an exact-match donor drive for parts (which can cost $500 to over $1,500 on its own depending on the model), and are significantly more complex to work on than conventional drives.
As a result, the standard pricing above does not apply to these drives. Head replacement or motor repair on high-capacity helium drives is priced from $4,000 to $8,000 or more, with an upfront attempt fee of up to $1,000 to cover donor part costs. The larger and less common the drive, the higher the donor part cost is likely to be.
Every high-capacity drive is assessed individually. The assessment is completely free and we will provide a full written quote before any work begins. You are not committed until you approve the quote.
We will test it for free, tell you what the problem is and the exact price to seek your approval before we start.
Australia’s most trusted
Hard drive data recovery specialists
We will try harder than anybody else to get your data back!
Specialising recovering data from all brands and types of hard drives including Seagate, Western Digital and Toshiba.
Certified ISO-14644-1 Class 5 clean room environment, all work done in our own labs.
We use technology and equipment that your local computer repair shop or IT technician won’t have.
Established in 1998, we are Australia’s most experienced and highly skilled data recovery company. Hand over your hard drive to us, we know what to do and how to do it, to get your files back fast.
You’re in safe hands
Over 150,000 satisfied customers
Case Studies - See how we do it!
Hard Drive Data Recovery Success: WD Drive Head Crash - Saving David's Marriage & 600,000+ Files
Watch how Payam Data Recovery’s expert technicians deliver professional hard drive data recovery results across Australia. This case study demonstrates our proven approach to recovering valuable data from a completely failed WD hard drive with destroyed heads, sent from Perth to our Sydney lab - showcasing the advanced techniques that saved David’s marriage and irreplaceable family memories.
Seagate 2.5" HDD with a damaged PCB: See how we recover the data
Watch our senior data recovery engineer Dmitri perform what seems like magic - bringing a completely silent, “dead” Seagate 2.5″ SATA hard drive back to life through expert PCB repair and chip transplantation. This isn’t your typical data recovery case!
Watch us recover data from a dead Seagate 3.5" HDD with a damaged PCB
In this fascinating case study, watch as Payam Data Recovery’s senior technician Dmitri brings a completely lifeless Seagate 3.5″ SATA drive back from the dead. When the drive wouldn’t even spin up, the diagnosis was clear: circuit board failure. But the solution? A precision chip swap that saved years of precious photos and videos.
Watch us recover data from a failed Seagate 3.5" hard drive with damaged heads + firmware problem
SEAGATE BARRACUDA DRIVE FAILED? Multiple problems, one solution. In this complex case study, we show you exactly how Payam Data Recovery successfully recovered 100% of data from a failed Seagate Barracuda 3.5″ drive suffering from BOTH firmware corruption AND damaged read/write heads.
Seagate Drive Spinning But Not Detected? Here's How We Fixed It!
In this case study, we show you exactly how Payam Data Recovery successfully recovered 100% of data from a failed Seagate drive suffering from firmware corruption. The drive was spinning normally but completely invisible to the computer - a classic Seagate BSY error.
Recovering files from a reformatted WD SMR hard drive
Have you accidentally reformatted your Western Digital hard drive? Don’t panic! Watch how our expert data recovery specialists recover files from a reformatted WD SMR (Shingled Magnetic Recording) hard drive.
Frequently asked questions
The most important thing to do is to power off the hard drive, stop using it and do not let anybody tamper with it, or to try and use any software that will scan or modify the disk. This will greatly improve the chances of your data being recovered successfully.
Yes, in most cases we can.
Your best chance of getting your important files back is with Payam Data Recovery. We know what to do, how to do to it and will always do it using the latest technology in a safe and professional way. We will try much harder, spend more time and put in more effort than anybody else to ensure the best possible result.
The most common problems that we see are hard drives with bad sectors/read errors, a damaged PCB, file system/partition corruption and firmware problems. In 99.9 % of these cases, we can recover all the data in good condition.
If your hard drive is making a clicking/ticking/beeping sound, it’s very likely that your hard drive has internal damage to the heads or motor. This is a very common problem, and one in which we specialise.
Our chance of success is lower if the heads are damaged inside the disk (this is usually caused by shock to the hard drive) and there is any damage to the platter. As long as the platter is in good condition, we can usually recover your data even when the heads are damaged or there is a problem with the motor. We can even recover data if there is what we call level 1 or level 2 damage on the disk platter/s. If there is severe damage to the platters (we call this level 3), then the chances of success are very low, but we will try everything possible to at least recover your most important files.
In more than 99% of cases of hard drives that do not have damage to the platters or have been erased and overwritten, the data can usually be recovered!
Data that is generally not recoverable from hard drives is usually due to a badly damaged platter or overwritten data (after it has been deleted or the device reformatted).
Once we start work on your disk we will keep you updated on what we are doing and what we find. We don’t want to get your hopes up, so if for any reason your data cannot be recovered, we will let you know the reason and provide you with as much information as we can.
Don’t risk giving your hard drive with important files to an inexperienced or unprofessional person who may destroy any chance of ever getting your data back. We have the best technology, training, and expertise in the world, with a proven track record of successfully retrieving data from all types of hard drive problems no matter how small or big.
We offer a free assessment and quote within 1-2 business days to inform you of the problem, cost and time required to recover your data. Our goal is to help you by offering you the cheapest and fastest method to get your important files back. We always do this in an honest, clear way that makes it easy for you to make an informed decision - we would love to get all of your photos, documents, and other files back for you today.
The time needed to recover your data will depend on what the problem is and how the device responds to any temporary repairs (e.g head replacement, firmware modifications or PCB repairs).
If your hard drive does NOT need a head replacement/clean room work, the average time is 5-10 days or less for our Economy service (non-urgent cases). But if the heads are damaged, there is any damage on the disk platter/s, or after the drive is repaired it is working very slowly (during the disk imaging stage), it will take a lot more time. If you have a deadline you are working with, or need your data back by a set date, we recommend selecting the Priority or Emergency Service instead.
We will keep you informed of the time required and remaining. You can always upgrade from Economy to Priority or Emergency as needed. It is important to know that some data recovery jobs we work on can be done very quickly, while others can sometimes take weeks or months due to severe damage or rare spare parts needing to be ordered in.
How fast is the Priority and Emergency Service?
In some straightforward cases, it may mean you get your data back in 1-2 days. In other cases, it may mean you get your data back in 1 week instead of much longer. If you pay for the Priority or Emergency service, your data recovery request will be given #1 Priority in our lab,and our best data-recovery engineers will work 24-hours a day, 7-days a week to get your data back to you as fast as possible.
Our prices range from $375 up to $4000 for our Economy Service (non-urgent service), our faster Priority, and Emergency Service options which are more expensive to get urgent service/faster results. The cost will depend on the type of problem your hard drive has, how quickly you need the data back. We always offer a free assessment and quote.
Only after we test it can we determine what the problem is for certain. Once we know, we will give you a written quote before we start work. We will try to offer you the cheapest solution to help get all of your files back in a safe, professional way with a good result.
We will be honest, helpful and answer any questions you may have. We do the simple things well too, call us and we’ll speak with you. Many companies don’t even have a phone number and force you to do a live chat with an overseas person or a chat bot. We believe in good old fashioned customer service, the Australian way.
We are your best chance of getting your data back successfully in good condition. We know what to do, how to do it and will always do it in a safe and professional way.
We are also the lab other businesses send their difficult jobs to. More than 2,000 computer shops and 500 mobile phone repair businesses across Australia send us work they cannot do themselves, around 5,000 jobs a year between them.
Data recovery labs overseas use us too. International customers are always welcome. In the past twelve months we have taken work from labs in the United States, Canada, New Zealand, Nigeria, Indonesia, Malaysia, Dubai, China and Japan, and over the past ten years jobs have reached us from more than 50 countries.
We also hold our own spare parts inventory in our labs: over 25,000 donor hard drives, 15,000 donor circuit boards and more than 4,000 donor SSDs as at September 2026. When your drive needs a matching donor for a head replacement or a circuit board swap, the part usually comes off our own shelves the same day rather than being ordered in from overseas. That is often the difference between a job taking hours and a job taking weeks.
Established in 1998, as Australia’s longest established data recovery business, we have more experience and expertise in this field than anybody else in Australia.
We are much more likely to recover your data successfully than anybody else. We know exactly what to do,and how to do it in the most professional way with the world’s latest technology and tools.
We have specialised hardware to help recover data from drives that nobody else can. Many of our customers are other data recovery companies and IT service companies..
We can supply you with an external hard drive or SSD, or you can provide your own to us.
Phone 1300 444 800, Click on the live chat at the bottom of this web page or click on Contact us to complete a form, we’ll call you back.
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Phone: 1300 444 800 (within Australia)
International: +61 2 80766079
Email: help@payam.com.au